Refund policy

EXCHANGES AND REFUNDS

Date: 08 November 2025

We hope that you will be satisfied with any purchases made on our online store.

However, if for any reason you are not completely satisfied, please notify us within 7 (seven) days of your receipt of goods. Please send us a picture with an explanation of your request to:

orders@healthway.co.za

We may offer a refund, exchange or replacement on all products returned, provided that they are in their original, unopened, unused and undamaged condition.

We will consider the condition of the goods being returned before making a refund or exchange.

Should an exchange or refund be requested, you will be liable for the courier costs incurred.  Any surplus funds will be allocated in the form of a cash discount for our online store.

PLEASE NOTE: Should you be at a address for a limited period of time you  need to communicate the urgency of the parcel ahead of time.  As all order take from 2 to 4 working days to be completed and this doesn't include the fact that occasionally the courier companies have delays.